Terms and Conditions
Last updated: December 2025
1. Seller Information
LUBRICALIA, S.L.U. - Tax ID: B-85637894
C/ Ferrocarril, 4 - 28821 Coslada (Madrid), Spain
Email: info@lubricalia.com | Phone: +34 916 698 234
2. Payment Methods
- Credit/Debit Card - Via Redsys (Spanish bank POS) with 3D Secure
- Stripe - International cards
- PayPal
- Bank Transfer - For businesses and large orders
3. Shipping
- Mainland Spain: 24-72 business hours
- EU countries: 3-7 business days
4. Right of Withdrawal (Consumers)
14 calendar days to withdraw from the purchase without giving reasons.
Withdrawal Form
To: LUBRICALIA, S.L.U. - info@lubricalia.com
I hereby withdraw from my purchase of: _______________
Order number: _______________
Date received: _______________
Name: _______________
Address: _______________
Date: _______________
Exceptions
Sealed products that have been opened (lubricants, oils, chemicals) for hygiene/safety reasons.
5. Warranty
- Consumers (B2C): 3 years legal warranty
- Businesses (B2B): 12 months
6. Dispute Resolution
EU Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr
7. Governing Law
Spanish law applies. Courts of Madrid have jurisdiction for business customers; consumer disputes are handled by the courts of the consumer domicile.