🚚 Shipping & Returns
At Lubricalia, we differentiate between private consumers (B2C) and business customers (B2B), applying the appropriate regulations in each case.
👤 Private consumer (B2C)
- 📦 Shipping time: 48–72 business hours after payment confirmation.
- ✍️ Delivery with signature: confirmation of receipt required.
- 🔙 Right of withdrawal: 14 calendar days from delivery, with full refund (except extra express delivery costs or customized/opened goods).
- 💳 Refund: within 14 days, using the same payment method.
🏢 Businesses and professionals (B2B)
- 📦 Shipping time: indicative (48–72h), subject to carrier and availability.
- ⚖️ Transfer of risk: occurs at handover to the carrier (Incoterm EXW/CPT unless otherwise agreed in writing).
- 🔄 Returns: no statutory right of withdrawal. Returns are only accepted with prior authorization (RMA), shipped carriage paid.
- 🛡️ Warranty: 12-month commercial warranty, unless otherwise stated by the manufacturer.